Shipping & Delivery Policy
Effective Date: 22 February 2026
MISYOU is a 100% digital service. We do not sell or ship any physical goods. All services are delivered electronically over the internet.
1. Nature of Service
MISYOU is a Software-as-a-Service (SaaS) platform that helps families and communities report and locate missing persons. All products and services offered by MISYOU — including but not limited to case listings, subscription plans, sighting submissions, and access to community reach — are entirely digital and are delivered electronically through our website (misyou.in) and mobile application.
We do not ship any physical goods. Consequently, no shipping, handling, courier, or postal charges apply to any MISYOU transaction.
2. Digital Delivery Timeline
Because MISYOU is entirely digital, "delivery" refers to the electronic activation of the service you purchased.
| Product | Delivery method | Timeline |
|---|---|---|
| Standard Subscription (₹20/day) | Instant activation on your MISYOU account | Within 2 minutes of payment confirmation from the gateway |
| Case listing publication | Automatic publication after moderation | Immediate (subject to standard moderation review, usually < 15 minutes) |
| Invoice / receipt | Emailed to your registered address; downloadable from Dashboard → My Subscriptions | Within 15 minutes of successful payment |
| Evidence Pack (police-friendly ZIP) | On-demand download from the case detail page | Generated in real time (typically < 30 seconds) |
3. Confirmation of Delivery
Upon successful payment, you will receive:
- An on-screen confirmation that your subscription is active.
- An email receipt / invoice to the address registered with your MISYOU account.
- Immediate updates on your Dashboard and the affected case listing(s).
If any of the above does not happen within 15 minutes of your payment, please refer to Section 4 below.
4. What to Do if Your Service is Not Activated
If your payment has been debited but the service has not been activated within 15 minutes:
- Refresh the Subscription page and check the "My Subscriptions" section on your Dashboard.
- Contact us at contact@misyou.in with your registered email, order ID / transaction reference, and the payment date.
- We will trace the transaction and either manually activate your service or process a full refund within 2 business days.
5. Failed or Delayed Deliveries
In the unlikely event that we are unable to deliver the digital service you paid for (e.g., because of an unresolved technical fault on our side), we will:
- Credit your account with equivalent additional subscription days at no charge, OR
- Provide a full refund of the affected payment (at your option).
Refund timelines and process are described in our Refund & Cancellation Policy.
6. Geographical Availability
MISYOU is currently offered only to users located in India. All digital services can be accessed 24×7 from anywhere in India where a working internet connection is available. There is no physical or geographic restriction on digital "delivery" other than lawful access via the internet.
7. Contact Us
For any question about digital delivery or activation of your MISYOU service:
- Email: contact@misyou.in
- Customer Care: +91 8146499739 (Mon–Sat, 10am–7pm IST)
- Business name: MISYOU
- Legal entity: Individually owned by Dinesh Bansal
- Registered address: St. No.-05, Natt Road, SBS Nagar, Talwandi Sabo, Bathinda, Punjab – 151302, India
8. Changes to this Policy
We may update this Shipping & Delivery Policy from time to time. Material changes will be notified to registered users by email or in-app notification. Continued use of MISYOU after such changes constitutes acceptance of the revised policy.
MISYOU is a 100% digital service — no physical goods are shipped.